Technology evolves fast – so fast that even well-established systems can quickly become outdated. It’s a must for delivering reliable, high-quality digital services. At Raiffeisen, that means moving towards cloud-native and containerized environments while ensuring system stability and operational excellence for millions of users.
The Challenge: Staying in control of growing complexity
In long-running systems, technology often becomes outdated beneath the surface, while user expectations and availability requirements continue to rise. Raiffeisen currently serves 1.5 to 2 million internet banking users – at this scale, modernization is not optional; it is a business imperative.
In containerized, microservices-based environments, it is common to have thousands of services running simultaneously. Monitoring and understanding the relationships between these services – detecting failures before they affect end users – can no longer be handled effectively with manual effort.
The Solution: Intelligent Observability with Dynatrace
By introducing Dynatrace, Raiffeisen gained observability capabilities that allow real-time visibility and control over its dynamic, container-based environments. The platform automatically tracks rapidly changing components – even containers that spin up and disappear within seconds – and helps prioritize the metrics that truly matter for business continuity.
AI-powered diagnostics significantly accelerate root caus