One of Yettel Hungary’s key strategic goals is to deliver an outstanding digital experience to its customers – on every platform, at every moment. That’s why IT plays a central role in the company’s operations: hundreds of applications support customer interactions and internal processes, making their operation and development a top priority.
The Challenge: Increasing Complexity
With the introduction of microservice architecture, the system became increasingly complex – the growing number of application components brought a proportional rise in complexity and operational challenges. Yettel was looking for a tool capable of making this infrastructure transparent, supporting collaboration, and drastically reducing the time required for error detection and resolution. The choice fell on Dynatrace.
Fast Implementation, Immediate Results
The deployment of Dynatrace was surprisingly fast: system setup took just moments, while the full implementation – including onboarding, training, and fine-tuning – took approximately two months. The swift rollout played a key role in delivering tangible business benefits in the short term.
Dynatrace supports Yettel’s IT teams in four key areas:
- Application Operations:
AI-based anomaly detection helps quickly identify the root cause of errors – even before users notice them. - Customer Experience Monitoring:
Real User Monitoring (RUM) provides an accurate picture of how the application performs in real time – and where fine-tuning is needed. - Application Security (AppSec):
Real-time vulnerability detection also helps prioritize risks. - System Transparency:
Automatically maps relationships between microservices – even at the container and VM level.
Measurable Results and Improved Collaboration
- 20–25 minutes faster incident handling: The resolution time of high-priority issues decreased by this much after Dynatrace implementation.
- Improved collaboration: According to employee feedback, cooperation between developers and operations has tangibly improved.
- Proactive intervention: Issues are often identified before they become noticeable to customers.
Key Takeaway: No Modern Operations Without Observability
Yettel’s example clearly shows that scalable digital operations require not only technology but full transparency as well. With Dynatrace, IT operates not only faster but more efficiently – and this ultimately translates into a better user experience and measurable business outcomes.Download Telvice’s local research to learn how intelligent monitoring supports the operations of other Hungarian companies, too!
